Terms and Conditions

USE OF OUR WEBSITE BY YOU

Thank you for visiting the E Blacks website. When you visit or purchase goods or services through our website, these Terms and Conditions and Privacy Policy (“Terms”) apply. The expressions “we”, “us” and “our” refer to E Blacks New Zealand, operated by the New Zealand Esports Federation (NZESF) Incorporated (an incorporated society in New Zealand) (NBN: 9429043299775).

ACCURACY OF PRODUCT DESCRIPTIONS

We try to ensure that information provided through this website is accurate and current. However, to the extent permitted by law, we cannot and do not guarantee the accuracy, adequacy, or completeness of information on this website, or that it is up to date. For example (but without limitation):

  • Prices and colours of products may change, and all products are subject to availability.
  • Variations to products may occur from time to time for various reasons (including updates to product specifications or seasonal changes).
  • While we try to represent products (including colours) accurately, the representation on your screen may be different to the actual product.
  • Descriptions of products are summaries only (with further information available on request).
  • We may withdraw any product from sale for any reason, but it may still appear on the website temporarily.
  • Due to technical or human error, information may be recorded incorrectly or omitted.

If a product offered by us is not as described, your sole remedy, to the extent permitted by law, is to return it in unused condition to us, for a full refund, store credit, or an alternative product. We make no undertaking that a product shown on our website will be available for purchase online or in all locations.

While we endeavour to keep our website up to date and error-free, mistakes can occur. To the extent permitted by law, we do not accept responsibility for any loss suffered due to reliance on the accuracy or completeness of information on this website. If you have acted in reliance on a mistake, we are not obliged to honour the error and will contact you prior to processing your order.

We do not guarantee that access to our website will be uninterrupted or error-free. We are not responsible for any loss of content or materials uploaded or transmitted through our website.

Your use of this website and any services provided through it are subject to these Terms and all applicable laws. By using this website, you accept these Terms. If you do not agree, please refrain from using this website.

PRICING

All prices and delivery charges on our website are in New Zealand dollars (NZ$) and include GST where applicable. International orders will be processed in NZD. If you order products for delivery outside New Zealand, those products may be subject to import duties and taxes, which are levied when the delivery reaches its destination. You are responsible for payment of these charges.

We may alter prices and delivery charges from time to time. We will not alter prices or charges for an existing order that has already been accepted. If there is a pricing error on our website, we are not obliged to honour the incorrect price and will contact you prior to processing the order.

SALE & PROMOTIONAL PRICING

Unless otherwise stated, all sale and promotional prices relate to the original price of E Blacks merchandise and are valid while stocks last. Availability of sizes and styles may vary. We reserve the right to amend or conclude promotions at any time without prior notice.

CLEARANCE PRICING

Clearance items are final sale and reflected in the advertised price. All clearance items are limited in stock, and availability may vary. Clearance discounts may be applied for a limited period, and all discounts will be reflected in the listed price during the promotional timeframe.

YOUR PRIVACY

We are committed to keeping your personal information secure and confidential. By using our website or providing your personal information, you consent to its collection, storage, use and disclosure as outlined in our Privacy Policy.

PAYMENT SECURITY

We use secure payment systems to process orders. Your payment details are not stored by E Blacks. Transactions are handled using SSL encryption and secure hosted payment pages for your safety.

MARKETING COMMUNICATIONS

By using our services or subscribing to updates, you agree to receive marketing communications from us via email, SMS, phone, mail, and social media, unless you opt out.

PRODUCT REVIEW GUIDELINES

We welcome reviews from verified customers. Please keep feedback focused on the product. Avoid mentioning customer service experiences, competitors, pricing paid, or personal identifiers. Reviews may be moderated for clarity and published on our site and marketing channels.

WARRANTY, RETURNS AND OUR LIABILITY

E Blacks merchandise is covered by the Consumer Guarantees Act. If your purchase is faulty, you may be eligible for a repair, replacement, or refund. We will assess returns on a case-by-case basis in line with New Zealand consumer law. For change-of-mind returns, products must be in unused condition with original packaging. Terms and conditions apply.

To the extent permitted by law, all other warranties or guarantees not expressly stated in these Terms are excluded. E Blacks is not liable for indirect or consequential damages arising from the use of this site.

CANCELLATION OF AN ORDER

Orders may be cancelled by E Blacks prior to dispatch due to stock issues, pricing errors, or violations of our Terms. Customers may cancel an order before it is dispatched under certain conditions. Once an order has been dispatched, it cannot be cancelled.

THIRD PARTY WEBSITES

Our website may contain links to third-party sites. We do not endorse or accept responsibility for content, goods, or services provided by these sites.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights related to E Blacks branding, website content, and product designs are owned or licensed by us. No material may be reproduced without our written permission.

TERMINATION OR SUSPENSION

We reserve the right to modify, suspend, or discontinue this website, or your access to it, at any time without notice.

APPLICATION OF LAW

These Terms are governed by the laws of New Zealand. Any disputes shall be subject to the jurisdiction of New Zealand courts. If any part of these Terms is deemed invalid, the remaining provisions will continue to apply.

CONTACT INFORMATION

For questions or assistance, please contact our team at info@esf.nz.